Faculty and Staff FAQ

What LAN storage space do I have?  
The following LAN drives are available:  
F: Personal  
G: Department, Group  
H: Everyone in Building 

Is the data on the LAN backed-up?  
Yes, the data is backed-up nightly onsite, and monthly to an offsite location.

Should I use my C: drive for storage?  
No, the C: drive is not backed-up on the network, therefore your data is not protected.

I am having problems printing. Help?  
All faculty and staff can print to print to the “Blue Print Group” printer.  At the printer, touch your card to the sensor and remove.  Choose “departmental funding” for work related printing.  To print personally, add money to your account at https://mymountaineercard.wvu.edu and then choose “Personal funding” at the printer.

Problem not resolved? Contact the B&E Help Desk at 3-7862.

I have forgotten my Login ID, or my Login ID doesn't work.  
Login IDs can be automatically reset online at  login.wvu.edu or by calling ITS at 304-293-4444. B&E faculty and staff can contact BEITHelp at 3-7862 for assistance.

My applications are running slower than normal.  
Reboot! This might solve your performance issue. Make sure you are organizing your Outlook emails regularly. Having hundreds of emails in your inbox will impact the speed of your computer. Still slow? Call BEITHelp at 3-7862 for assistance.

My computer keeps telling me to install Windows updates, are these necessary?  
Yes, it is important to install current Windows updates to keep your computer secure. This will also help keep your computer running efficiently.

Can I access Outlook from off-campus?  
Use website outlook.com/mail.wvu.edu or visit it.wvu.edu/services/software to download a copy of the client to your computer. Outlook can also be accessed from smart phones by following the instructions at  http://it.wvu.edu/services/office365/mobility

How do I purchase hardware/software with departmental or grant money?  
Contact the Director of Information Technology or email  BEIThelp@mail.wvu.edu for pricing and purchase details.

What if my problem is not on this FAQ page?  
Call BEITHelp at 304-293-7862