Student FAQ

I have forgotten my Login ID, or my Login ID doesn't work.  
Login IDs can be automatically reset online at login.wvu.edu or by calling ITS at 304-293-4444. 

Where can I access B&E Computer Lab information.  
Please see this page. If you have further inquiries, contact BEIT at 304-293-7862 for assistance. 

Can I print in Reynolds Hall R2500?  
Yes, but a Student ID with a positive balance on Mounty Bounty is required to access the printer. 

I don't have antivirus software on my PC. Does WVU provide one for student use?  
Yes, please visit freeav.wvu.edu to access Sophos anti-virus software. 

Is there a place on campus where I can purchase software for my PC?  
https://it.wvu.edu/services/student-resources

Is there a location in the building that displays general announcements/emergency information?   
Yes, WVU Infostations are located by the by the elevators on each floor. Alerts can also be sent directly to your phone or email if you enroll at https://alert.wvu.edu/ 

My computer keeps telling me to install Windows updates, are these necessary?  
Yes, it is important to install current Windows updates to keep your computer secure. This will also help keep your computer running efficiently. 

What if my problem is not on this FAQ page?  
Call B&E IT at 304-293-7862